We want you to be completely satisfied with your purchase so if for any reason you are not happy please return it within 30 days of receiving the item. We will then exchange, replace or refund at your request subject to the following conditions:
- You must take reasonable care of the goods while they are in your possession any bits, parts or single figures must be returned unbuilt no glue or paint on them
- Goods must be returned with all accessories, instructions, etc and must be suitably packed.
- A proof of purchase must be supplied. (A print out of the order emails.)
- You must return free gifts supplied with the product.
- We will not refund items that have been customised, personalised or specially made to your individual specification.
- Retun Postage is at the buyers expense tracked is recommended
Please do not return goods without first contacting us. Wherever possible we will respond to your individual circumstances. To arrange for return of your goods please contact via our contact form. https://www.modelsandparts.co.uk/contact-us/